How can guests enter my community?

Guests will pull up to the keypad at the front gate and search the directory for your name. They will see a number (not your phone number) on the display and enter it on the keypad. It will then dial the landline home number you have provided to Leland Management and connect you to the guest through a speaker phone at the gate. Press “9” on your phone to allow the guest to enter. If you do not wish to allow access, just hang up.

Are there any times when the gates will stay open?

You may see the gates stay open during or shortly after a power failure. The gates have a small battery designed to open them and leave them open until power has been reliably restored. This is done to prevent you from being locked in or locked out during a power failure.

What if there is a problem with the gate?

If there is an accident or injuries regarding the front gate, please first call 911 immediately. Otherwise, contact Leland Management’s gate department.

Can emergency vehicles get in?

Yes, they have been given special gate access codes to use. The gate is also programmed to open when it senses emergency lights or sirens directly in front of the reader (not just passing by).

How do delivery vendors (such as FedEx, UPS, USPS, etc.) get through?

Delivery vendors typically have their own codes. If you are expecting a delivery, please help to communicate that you live in a gated community and confirm that the vendor has a code. If not, the vendor may use the directory to gain access.

How do food deliveries get through?

These vendors should call you using the directory on the keypad at the front entrance.

My house is on the market for sale. What code should I give so realtors can show the property?

Please email Leland Management to request a code to provide your realtor. Please note that this code will be linked to your property, so it’s important to be given only to reputable realtors who are active on your property.