What is my account number?

Your account number is a unique 10-digit number assigned to your property. It can be found at the top of each payment coupon and/or any correspondence from Leland Management. You can also find your account number on the profile page of your association website.

Does my community have a portal for Residents?

Most communities have a community portal for residents. The portal provides access to community documents and the scheduling of community events at no charge. Leland Management can upgrade your community portal for an additional charge. While giving owners and board members access to open delinquencies, compliance issues, invoices, announcements and so much more.

How do I register my account online?

A guide on how to register for online access to your community portal/website. To create a login for your community portal you will need your account number and a valid email address. If you are a tenant, you may follow this guide to request access.

What happens if I forget my username or password?

If your username or password is forgotten, you can easily recover them by clicking on “Forgot username?” or “Forgot your password?”. Information regarding your username and password will be sent to the email address associated for your account within 24 hours.
If you do not receive the email within 24 hours please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.
Click here to see a video on how to recover your username.
Click here to see a video on how to reset your password.

How can I check my account balance?

To check your account balance, please click here to login. Once logged in, you will click on Account Information and then Account History. This may be different depending on the community’s website, as it can be located to the center or top left side of the screen. Once here you will be able to view your balance for the primary ledger or violation ledger as well as history of payments. Please be advised if you see a negative balance, it means you have a credit.
If you believe your balance is incorrect, please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.

My balance information does not look accurate. What does this mean?

If your balance does not look accurate, this could be due to a community transition. If so, we welcome you to the Leland family and ask for your patience during the next 4-6 weeks while we update your records from the prior management company. During this time, you will receive correspondence with account and payment information. If you see a negative balance, it means you have a credit.
If after the time frame has passed and you don’t see any change or have more questions. Please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.

How do I contact my Community Association Manager?

To contact your Community Association Manager (CAM), log in to the resident portal. Depending on the website layout, the information is located on the right side of the page or located under contacts in the portal menu. To log into the portal, click here.

How to add and edit your contact information

A guide on how to edit your contact information on your profile page.

How to manage your communication settings and email subscriptions

A guide on how to opt in and out of certain communications.

How to select a payment option

A guide on how to navigate to the payment page to pay assessments and dues.

How to view and download association documents

A guide on how to access and download community documents online.

How to opt in or out of your community address book / directory

A guide on how to manage your visibility in the community address book.

How to create, edit, and delete a classified ad

A guide on how to manage your classified ads online.