Knowledgebase

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Community Assessment & Billing

We’re here to help! Here you’ll find answers to some of our most frequently asked questions. Please note that responses may vary depending on the specific community.

Payments are not accepted at any office locations.

What payment options are available?

We offer several convenient ways to pay your assessments:

1. eCheck / ACH (Recommended)

(Automatically debit funds from your U.S. checking or savings account)

2. Credit / Debit Card

3. Bank Bill Pay

Set up payment directly through your financial intuition.

You will need your 10- digit account number, found your payment coupon, welcome letter, statements or other community correspondence.

How do I set up ACH payments?

To enroll in ACH automatic payments, you will need:

Your 10‑digit account number
Your Property ID
Management ID: 6759
Payment amount
Payment frequency (annual, semi‑annual, quarterly, or monthly)

FSPay is integrated into the online portal and connects directly to your account.

Are convenience fees charged for payments?

Yes. Convenience fees vary depending on the payment processor and the payment method selected.

All payments can be made through the Resident Portal, Click here to log in or create an account.

Do you accept checks or money orders?

Yes. Payments may be made by check or money order issued by a U.S. banking institution. Foreign payments are not accepted.

When mailing a check or money order:

Include a payment coupon if available.
If no coupon is included, write your 10‑digit account number on the check.

Important:
If you own multiple properties, separate payments are required for each account.
Incorrectly combined payments may result in misapplied funds, late fees, or other charges. These fees represent hard costs to the community and cannot be waived.

Who should the payment be made payable to?

Make payments payable to your community association (e.g., "The Lakes of Windermere HOA").

DO NOT make assessment payments payable to Leland Management, your community or Alliance Bank. Doing so may delay or return your payment and could result in additional fees.

Where do I mail a payment?

Mail payments to:

Alliance Processing Center
(Community Association Name)
P.O. Box 621055
Orlando, FL 32862

Timing Notice:
Allow 7 - 10 business days for mailing and processing to avoid late fees.
Payments are posted on the day they are received, not by postmark date.
Delays by the USPS or third‑party bill‑pay services are outside the Association’s control.

How long does it take for my payment to clear?

Processing times vary by payment method but generally range from 7 to 10 business days.

*It's your responsibility to ensure you submit your payment in a timely manner to avoid any late penalties.

How do I make payments if I own multiple properties?

Separate payment transactions are required for each property, regardless of the payment method.